Privacy Policy - EuP Egypt

Effective Date: 01/01/2024

Welcome to eupegypt.com (hereinafter referred to as “we,” “us,” “our,” or “the Website”). We are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit and use our Website. Please read this Privacy Policy carefully. If you do not agree with the terms of this Privacy Policy, please do not access the Website.

1. Information We Collect

We may collect information about you in various ways. The information we may collect on the Website includes:

Personal information you provide:
- Identifiable Data: Your name, email address, phone number, postal address, etc., when you register an account, subscribe to a newsletter, fill out a contact form, or make a purchase.
- Payment Data: Payment information (e.g., credit card numbers, bank account details) when you make transactions on our Website. Note: We typically do not directly store sensitive payment information. This information is usually processed by secure third-party payment gateways.
- Communication Information: Any information you provide when contacting us via email, contact forms, or other support channels.
Automatically Collected Data:
- Log and Device Information: Your IP address, browser type, Internet Service Provider (ISP), referring/exit pages, files viewed on our site (e.g., HTML pages, graphics, etc.), operating system, date/time stamps, and clickstream data.
- Usage Data: Information about how you use our Website, such as the pages you visit, the time spent on those pages, and the actions you take.
- Location Data: If you permit us, we may collect approximate location information from your device.
- Cookies and Other Tracking Technologies: We use cookies and similar tracking technologies (like web beacons and pixels) to collect information and enhance your experience.

2. How We Use Your Information

We use the information collected about you for the following purposes:

To provide and maintain our Website: Including the operation, maintenance, and improvement of the Website’s features and functionalities.
To process transactions: Process your orders and payments, and provide the products or services you have requested.
To manage your account: Set up and manage your account, if applicable.
To communicate with you: Send you confirmation emails, order notifications, service updates, newsletters, marketing materials, and respond to your inquiries or questions.
To personalize your experience: Provide personalized content and advertising based on your interests.
To analyze and improve: Monitor and analyze usage trends and statistics to improve our Website, products, and services.
To ensure security and prevent fraud: Protect our Website against illegal or fraudulent activities.
To comply with legal obligations: Fulfill legal, regulatory, and procedural requirements.

3. Disclosure of Your Information

We may share information that we have collected about you in certain situations. Your information may be disclosed as follows:

With Third-Party Service Providers: We may share your information with third-party service providers who perform services for us or on our behalf, including payment processing, data analysis, email delivery, hosting services, and customer service.
To Protect Us and Others: We may disclose your information when we believe it is necessary to comply with the law, enforce our policies, or protect our rights, property, or safety or that of others.
Business Transactions: If we undergo a merger, acquisition by another company, or sale of all or a portion of our assets, your information may be among the assets transferred.
With Your Consent: We may disclose your personal information for any other purpose with your consent.
Third-Party Links: Our Website may contain links to third-party websites not operated by us. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

4. Legal Basis for Processing Personal Data (For EU users – GDPR)

If you are a user from the European Economic Area (EEA), our legal basis for collecting and using the personal information described in this Privacy Policy depends on the Personal Data we collect and the specific context in which we collect it.

We may process your Personal Data because:

We need to perform a contract with you.
You have given us permission to do so.
The processing is in our legitimate interests and your rights do not override them.
To comply with the law.

5. Your Privacy Rights

Depending on applicable data protection laws, you may have the following rights regarding your personal data:

The right to be informed: You have the right to be informed about the collection and use of your personal data.
The right to access: Request a copy of the personal data we hold about you.
The right to rectification: Request that we correct any information you believe is inaccurate or incomplete.
The right to erasure (“right to be forgotten”): Request that we erase your personal data under certain conditions.
The right to restrict processing: Request that we restrict the processing of your personal data under certain conditions.
The right to object to processing: Object to our processing of your personal data under certain conditions.
The right to data portability: Request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.
The right to withdraw consent: You have the right to withdraw your consent at any time where we rely on your consent to process your personal information.
The right to complain to a supervisory authority: You have the right to complain to a competent data protection authority about our collection and use of your personal information.

To exercise any of these rights, please contact us using the contact information provided below.

6. Security of Your Information

We use administrative, technical, and physical security measures to help protect your personal information. While we have taken reasonable steps to secure the personal information you provide to us, please be aware that no security measures are perfect or impenetrable, and no method of data transmission can be guaranteed against any i¹nterception or other type of misuse.

7. Policy for Children

Our Website is not intended for children under the age of 13. We do not knowingly collect personally identifiable information from children under 13. If you become aware that we have collected personal data from children under age 13 without parental consent, please contact us so that we can take the necessary steps to remove that information.

8. Changes to This Privacy Policy

We reserve the right to revise this Privacy Policy at any time and for any reason. We will alert you about any changes by updating the “Effective Date” of this Privacy Policy. You are encouraged to periodically review this Privacy Policy to stay informed of ²updates. You will be deemed to have been made aware of, will be subject to, and will be deemed to have accepted the changes in any revised Privacy Policy by your continued use of the Website after the date such revised Privacy Policy is posted.

9. Contact Us

If you have questions or comments about this Privacy Policy, please contact us at:

Email: info@eupegypt.com
Address: Cpc Sadat Industrial Park, El Sadat City, Monofeya, Egypt
Phone: (+20)1220165445